An Online Software Customer Manifesto: Agile is Evil

Software companies using Agile to deliver online solutions gain the ability to offer software updates continuously.  What do their users get? A parade of incomplete features, half-baked improvements and the lack of  long term planning. Users get mediocrity. Agile is excitable and unsustainable. It’s an obsessive dog that is too busy chasing a tennis ball[…]

Tired of Klout or Kred? Create Your Own Social Influence Algorithm.

I’ve always questioned the validity of black-box algorithms like Klout and Kred for social influence.  That is why we decided to create our own algorithm. To build an influence algorithm, the team (including Terry Golesworthy from Customer Respect Group and Joe Kikta) began by identifying factors that contribute to the social potential brands have on[…]