Social Media provides the worst customer service

Many companies leverage social media to provide great customer service. Meanwhile, social media companies shine as a beacon of poor customer service. In a recent roundup of the 15 worst companies in customer service from Business Insider , Facebook, LinkedIn and Twitter ranked high on their list of poor service companies. The roundup was built from results[…]

It’s more than social: Purpose trumps resolution

If your New Year’s day was anything like mine, you were barraged by this question: “What were your New Year’s resolutions?” I’m not making any resolutions this year. Instead, I’m focusing on something more meaningful and more powerful: my purpose. Like this blog, my purpose has been exploring the far reaches of social media and[…]