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To reach your target market, aim around them

brandcampinfluence Companies spend a lot of effort reaching their target market on social networks. To achieve better results, they need to target friends and family members too.

Shiv Singh, VP of Social Media for Razorfish, said that the goal of social influence marketing is to reach everyone who influences your target market. Their friends. Their family. Their trusted advisors.

“You are not just targeting a customer,  you are targeting their circle of influence too,” Singh told participants of the 2009 Razorfish Client Summit. “Social influencers are key and they’re active everywhere — not just in social media.”

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How good does your website look on paper?

toiletpapercartoonThe best way to improve the effectiveness of your company’s web site is to let your site’s users lend you a hand (quite literally) through the process of paper prototyping.

Paper prototyping is a fast, low-cost method of testing web site designs. It involves creating rough sketches of a web site design and inviting some of your users to take the design for a test drive using their pen, instead of a mouse, to complete important tasks.

As users explore the site on paper, they are asked to describe their experience aloud to a facilitator who explains the tasks to be completed. Although a typical paper prototyping session takes less than an hour of a user’s time, the amount of time it saves your company can be invaluable.

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Tribes: Seth’s diatribe on leadership and management

tribes_01Seth Godin’s recipe for thought provocation is well served in Tribes: We Need You To Lead Us, his 2008 diatribe on management and leadership. It describes the affects social media and technology have on the nature of leadership, management, relationships and change — and challenges readers to take an active role.

Godin inspires marketers, often against their will, with his series of short, insightful books, e-books, blog postings articles and appearances. He has a knack for embedding deep thoughts in bubble gum wrappers. In 150 swift-flowing pages, Tribes describes a phenomenon that surrounds us: a leadership void fueled by inactivity and waiting.

In recent years, it’s become increasingly difficult for leaders to emerge from the mass media. Why? The rules have changed. Leadership now belongs to the masses. Many just don’t realize it. [Read more...]

Improving your clarity: Using focus groups to test website designs

skydeck1IT IS GREAT that so many companies test new website designs using focus groups.

IT WOULD BE EVEN BETTER if more companies did it well.  With that in mind, I thought I’d share the methods I’ve developed, collected, and refined to gather actionable data for website redesign projects.

Desired Focus Group Outcomes

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Clicks that stick: Re-targeting users that leave your website

flycartoonNinety-eight percent of Internet shoppers leave ecommerce sites without buying, which is why Internet-savvy marketers are starting to use re-targeting technology to pursue customers who have left their website, and to recapture lost sales.

Retargeting works by placing a “tracking pixel” from an ad network on specific product pages of your website. When site visitors leave the website after visiting these pages, they’ll see ads describing your products and services on sites and search engines within a given retargeting ad network.

Luring them back

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